Help with Gift Wrap & Messages.

Use the application’s verified email contact for setup, billing, privacy or security questions.

Gift Wrap & Messages

Email support

support@mindflashstudio.com

Your email app opens a draft. Review and send it yourself.

Read documentation

What to include

Your .myshopify.com domain, affected screen or campaign, expected result, actual result and the steps to reproduce the issue. For billing, include the charge reference and date.

Hide unnecessary customer details in screenshots. Do not send passwords, API tokens or payment-card details.

Support scope

Configuration, storefront connection, app behavior, billing and privacy. Physical gift fulfillment and printer hardware remain the merchant’s responsibility.

Privacy requests

Shoppers should contact the merchant first for their order data. Merchants can use the app’s support address for app-side requests.

Availability

Support is by email. No fixed response time or 24/7 service is promised in the supplied materials.