Support Policy

Last updated: 9 October 2026

Contact

Email support@mindflashstudio.com. Help in the app provides setup instructions, troubleshooting, orders/printing, analytics/billing guides and the support address. Contact support opens your email client with a draft containing the store domain; you review and send it yourself. The app does not silently send a support request or attach files.

What to include

Provide the store domain, affected screen, steps taken, expected result and actual result. For billing, include the charge reference and date. A screenshot can help; hide unnecessary customer details. Never send passwords, API tokens or full payment-card information. Customer greetings and downloaded data reports should not be attached unless specifically necessary and securely requested.

Scope

Support covers app setup, material configuration, supported cart integration, print preparation, gift-order tools, analytics and plan issues. Shopify platform faults, unrelated theme code, physical gift fulfillment and printer hardware may require the merchant, Shopify or the relevant provider. Help content can explain a workflow but does not replace checking the actual store and printer.

Availability

Support hours, time zone and any response target: Support is provided by email. No fixed response time or 24/7 service is guaranteed.. The app has email support, not an implemented live chat, ticket-status portal or guaranteed 24/7 service. Do not advertise those features without implementing and staffing them.

Privacy and security requests

Use the same email for privacy and security concerns. Include sufficient information to identify the affected store and issue. The operator may require proportionate verification before releasing data or acting on privileged requests. See the app’s Privacy Policy for support correspondence.