MindFlash Studio
A MindFlash Studio application

Subscription, Cancellation and Refund Policy

Information for Gift Wrap & Messages.

Last updated: 9 October 2026

Plans and prices

Free costs $0 and supports up to 3 paid gift orders per calendar month, calculated in the store's time zone. Pro costs $6.99 USD per month or $69.99 USD per year and has no Free monthly gift-order cap. Shopify shows the actual charge, billing interval, taxes and any trial before approval. A yearly subscription is billed as the approved yearly charge, not twelve monthly installments.

A 14-day trial is configured; review eligibility and the actual trial terms on Shopify’s plan approval page. Free is a separate plan, not a trial that automatically becomes Pro. Selecting Free does not itself authorize a future Pro charge.

Usage allowance

A counted gift order is a qualifying paid Shopify order with app-marked wrapping/card lines or a nonempty app gift-message attribute. The whole order counts once, rather than one use per wrapping/card line. Regular nongift orders do not count. Real and Test usage are stored separately; the designated development store uses its Test counter. The relevant month is derived from payment timing and the store time zone. Duplicate event deliveries do not create another use.

Usage resets for a new calendar month, not when switching plans. Refunds, cancellations and customer-record deletion do not replenish an already counted allowance. Pro usage is also accounted for; a later downgrade uses the existing monthly count. The cap is checked when saving gift choices; it is not a hard payment gate for every preexisting or simultaneous cart. No automatic per-order overage fee is implemented.

Approval, renewal and changing plans

Paid subscriptions require Shopify approval. They renew under the terms shown there until cancelled. Use the app's Shopify plan-management link where available to choose a different plan, and verify the confirmed plan and any end-of-cycle cancellation in Shopify. Do not assume that merely leaving Billing, dismissing a dialog or not using the app cancels a subscription.

Uninstalling the app stops future app billing cycles through Shopify, but charges already generated can still appear on a later Shopify invoice. An annual-plan change or cancellation must be interpreted using the accepted Shopify terms; this document does not promise automatic pro-rata repayment or immediate removal of an incurred charge.

Refund requests

Contact support@mindflashstudio.com with the store domain, app name, charge date/amount, invoice reference and reason. Do not send card numbers, passwords or API tokens. We review the request, the approved subscription terms, any duplicate or incorrect billing and applicable statutory rights. A request does not itself guarantee a refund. Credits or refunds for Shopify-billed app charges are handled through the applicable Shopify process when approved.

Refund requests are reviewed case by case. No unconditional refund guarantee is offered. Mandatory legal rights remain unaffected.. Mandatory legal rights remain unaffected.