MindFlash StudioHelp with Gift Engine.
Use the application’s verified email contact for setup, billing, privacy or security questions.
Email support
mindflashapp@gmail.comYour email app opens a draft. Review and send it yourself.
Read documentationWhat to include
Your .myshopify.com domain, affected screen or campaign, expected result, actual result and the steps to reproduce the issue. For billing, include the charge reference and date.
Support scope
Configuration, storefront connection, app behavior, billing and privacy. Physical gift fulfillment and printer hardware remain the merchant’s responsibility.
Privacy requests
Shoppers should contact the merchant first for their order data. Merchants can use the app’s support address for app-side requests.
Response expectations
The existing Gift Engine support policy aims to acknowledge standard requests within two business days. No emergency, real-time or telephone support is offered.